Villas Plumbing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, request services, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address

• Service Details: Information related to a plumbing request, estimate, or appointment

• Payment Information: Card or bank details (securely processed via third-party payment providers)

• Website Data: IP address, browser type, visited pages, and time spent on our site (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

• Provide and manage plumbing services

• Schedule appointments and send confirmations

• Process payments

• Communicate updates, reminders, and promotional offers (you can opt out anytime)

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information.
We may share your information with:

• Service partners or vendors (e.g., payment processors, scheduling systems)

• Regulatory or legal authorities when required by law

All partners are expected to maintain the confidentiality and security of your information.

4. Cookies and Analytics

Our website may use cookies or similar technologies to track user behavior and improve functionality.
Cookies help us analyze site traffic and usage patterns to enhance your experience.

You can disable cookies through your browser settings, but some site features may not function properly.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information.
This includes using SSL encryption on our website and working with secure third-party providers.
While we strive to safeguard your data, no internet transmission is completely secure.

6. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you

• Update or correct inaccurate information

• Opt out of marketing communications

• Request deletion of your personal data (unless required for ongoing services or legal purposes)

To exercise your rights, please contact us using the information below.

7. Opt-In Consent for SMS Messages

Villas Plumbing will be collecting opt-in consent verbally from customers. Customers will have the option to opt-in to receive SMS-based notifications, including:

• Billing updates

• Appointment reminders

• Dispatch notifications

• Job completion surveys

This consent will be obtained either in person or over a phone call if the customer contacts us. Upon first registration, customers will be asked to provide their phone number, and our staff will inquire if they would like to opt-in to receive these messages. They will be informed verbally of the following:

• "Message and data rates may apply."

• "Message frequency may vary."

• "You can text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent."

• "Your phone number will not be shared with third parties for marketing or promotional purposes."

By opting in, customers agree to receive these notifications and understand the terms of use.

For further information, please review our Privacy Policy and Terms & Conditions.

8. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements.
The most current version will always be posted here with the date of the latest update.
Your continued use of our services after any changes signifies your acceptance of those updates.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out:

Villas Plumbing
Phone: (512) 434-4693
Email: service@villasplumbing.com
Mailing Address: 3333 CR 119 Suite #12 Hutto, TX 78634

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